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Privacy policy

Effective Date: June 2025
App Name: Emdad Arabia – Dev Fact
Developed by: Dev Fact Software (Cairo, Egypt – CR: 213012)

1. Overview

This Privacy Policy explains how we collect, use, store, and protect personal data within the Emdad Arabia – Dev Fact application, developed by Dev Fact Software, in collaboration with any hospital and Emdad Arabia Delivery Services.

2. What Data We Collect

We collect only the data necessary to operate the app efficiently and ensure delivery of medication to patients.

a. Patient Data (via hospital)

  • Full name

  • Mobile phone number

Note: Patients do not register or interact with the app directly.

b. Driver Data

  • Full name and contact details

  • Live GPS location during delivery

  • Delivery performance logs

c. Staff/Admin Data

  • Name and role

  • Activity logs within the platform

3. How We Use the Data

We use the collected data to:

  • Facilitate delivery of prescribed medication

  • Notify patients about their delivery status

  • Track delivery routes and ensure compliance

  • Manage and audit delivery performance

  • Support investigations into delivery issues

4. Data Sharing

With Hospitals:

Patient details are provided securely by any hospital using the service.

With Emdad Arabia:

Driver performance and routing data is shared internally for operational purposes.

With No Third Parties:

We do not sell, share, or trade user data with any unauthorized third party.

5. Data Storage & Protection

All data is stored securely on protected servers and accessed only by authorized personnel. We use industry-standard encryption and access controls to prevent unauthorized access or misuse.

6. Location Data

Driver location is collected only during active delivery shifts to ensure route tracking and fulfillment.
It is not used for personal surveillance and is not stored beyond delivery logs.

7. User Rights

Drivers and employees may request:

  • Access to their personal data

  • Correction of inaccurate information

  • Deletion of their data

Patients may contact their respective hospital for any data-related concerns.

8. Data Retention

We retain data only for as long as required to provide the delivery service or comply with applicable laws. Afterward, data is deleted or anonymized.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will appear in the app or on the website with an updated effective date.

10. Contact

For questions or data-related concerns, contact:
📧 support@dev-factsoftware.com